Order processing    “Orders are processed within 1–3 business days after payment is confirmed. Orders are not processed on weekends or holidays.”
Delivery time    “Estimated delivery is 3–5 business days after shipment. This is in addition to processing time and may vary depending on the destination and carrier.”
Shipping costs    “Shipping costs are displayed at checkout before payment is completed.”
Free shipping    “We offer free standard shipping on orders of $150 or more under 3 pounds, after discounts and before taxes.”
Shipping locations    “We ship within the United States. Availability and shipping rates for Alaska, Hawaii, and Puerto Rico are displayed at checkout.”
Tracking    “Once your order ships, you will receive a tracking number by email. Tracking information may take some time to update.”
Incorrect addresses    “Please verify your shipping address before completing your purchase. If you need to make a correction, contact us immediately. Changes can be made before the order ships.”
Packages returned to sender    “If a package is returned due to an incorrect or incomplete address provided by the customer, we will contact you to arrange a solution. Additional shipping charges may apply and will be communicated in advance.”
Lost packages    “If your order does not arrive within the estimated delivery window, please contact us with your order number. We will investigate with the carrier and arrange an appropriate resolution.”
Damaged or incorrect items    “If you receive a damaged or incorrect item, please contact us as soon as possible and include photos of the item and packaging. If the error is ours, we will cover the costs of resolving it.”
Cancellations    “You may request a cancellation before your order ships. Once shipped, our return policy applies, without limiting your rights under applicable law.”